Our Commitment to Your Satisfaction
We stand by the quality of our products. However, we understand that sometimes things don’t go as planned. Our Returns & Refunds Policy is designed to ensure you have a smooth, transparent experience if you need to return or exchange a product.
Our Return Process
- Initiate a Return:
If you’re not completely satisfied with your purchase, you have 30 days from the delivery date to request a return. Simply visit our Returns Portal or contact our support team. - Approval:
Once your return request is received, our team will review it. We may ask for additional information or photos to understand the issue better. - Shipping Your Return:
Approved returns must be shipped back in the original packaging. In some cases, we provide a prepaid shipping label for your convenience. Please ensure the item is secure to avoid damage during transit. - Refund or Exchange:
Once the returned item is received and inspected, we’ll process your refund or exchange. Refunds are typically issued within 7-10 business days, and exchanges can be arranged if you prefer a replacement.
Conditions for Returns
- Product Condition:
Items must be returned in the same condition as received. This means no signs of wear, damage, or modifications unless the return is due to a product defect. - Restocking Fees:
In certain cases, a restocking fee may apply if the product is not in its original condition. - Exclusions:
Customized products or items sold as final sale may not be eligible for return. Always review the product description before purchasing.
Refunds
Refunds will be processed using the original method of payment. If you used a credit card, the refund will appear on your statement within a few business days. Please note that shipping fees may not be refundable unless the return is due to our error.
Customer Support
Your satisfaction is our priority. If you have any questions about our Returns & Refunds Policy, please contact our customer support team through our Contact Us page or call us at +1 (607) 558-6204.